Exchange & Return Policy
In short, due to being a handcrafted small business, we do not accept any returns or exchanges on any items unless it is the fault of BobbiJeanK: Baubles & Designs. More detailed exchange and return information is provided below for each category of items.
Continuing as of August 2024, we are slowly modifying all of our product listings to include important information such a sizing, materials, special features, etc. of a product. This is especially important for the earring listings. It is the responsibility of the shopper to make the decision as to if the product specifications are ones that will work with their ears (for example, if one has sensitive ears). BobbiJeanK: Baubles & Designs is not responsible for any allergic reactions, discoloring, etc. that may occur. We make every effort to be completely transparent about the materials, ear wires, components, etc. according to the information provided by our small business suppliers. If at any time you have questions, please contact Bobbi Jean at info@bobbijeank.com.
All Earrings & Studs: Due to the personal nature of these items, no returns or exchanges are accepted. If there is a problem with your order, please contact Bobbi Jean at info@bobbijeank.com within 3 days of receiving your order to discuss a solution. Please be sure to read the Care Instructions (located under the About Us tab) for information on how to properly care for your jewelry. BobbiJeanK: Baubles & Designs is not responsible for any damage or discoloration of acrylic, clay, leather, or wood, ear wires, jewelry components, etc. after purchase has been made and received. Natural discoloration and antiquing from your body, perspiration, air, chemicals, products, etc. is natural over time. We are also not responsible for incorrect sizing. Please read each listing carefully to see sizing information. Please note that you may NOT receive the EXACT same pair of earrings pictured in each listing due to the varying pattern of the acrylic, clay, leather, or wood. All pairs are cut from the same slab of clay, hide of leather, or sheet of acrylic or wood so slight variations may occur pending the pattern. Natural wood earrings (birch, cherry, red oak, sapele, walnut, etc.) may have slight variations in the color and design of the wood due to its natural nature and wood grain. All earrings come with stainless steel ear wires or stainless steel posts unless otherwise noted (please note that older listings show a sterling silver option which is NO LONGER available, and stainless steel ear wires are substituted). Each pair of earrings also comes with silicone backings.
Other Items & Gift Ideas: No exchanges or returns are accepted on other items & gift ideas including but not limited to: ornament, wine bags, Pocket Hugs, etc. If there is a problem with your order, please contact Bobbi Jean at info@bobbijeank.com within 3 days of receiving your order to discuss a solution. Please be sure to read the Care Instructions (located under the About Us tab) for information on how to properly care for your items.
Keychains, Key Fobs, & Lanyards: No exchanges or returns are accepted on keychains, key fobs, or lanyards. If there is a problem with your order, please contact Bobbi Jean at info@bobbijeank.com within 3 days of receiving your order to discuss a solution. Please be sure to read the Care Instructions (located under the About Us tab) for information on how to properly care for your items.
Engraved Pencils, Pens, & Note Pad Holders: No exchanges or returns are accepted on these items due to their customized nature. The only exception is if the personalization is the fault of BobbiJeanK: Baubles & Designs (misspelling, incorrect font, etc.). If there is a problem with your order, please contact Bobbi Jean at info@bobbijeank.com within 3 days of receiving your order to discuss a solution. Please be sure to read the Care Instructions (located under the About Us tab) for information on how to properly care for your items.
Absolutely no returns on "clearance," "final sale," "sale," or "mystery" items.
This exchange & return policy is periodically reviewed and updated.
LAST REVIEWED & UPDATED: 08/10/2024